Return Policy
- If you have any problems with your order, especially in terms of fit, size or colour, or if you come across any defects, we will be happy to exchange the merchandise or refund your order.
- To return for exchange or refund you will need to place a return request by mailing us at customercare@zodiacmtc.com
- A Reverse pick up will be done or alternatively, you may courier the products through a reliable courier if the reverse pickup facility is not available in your area.
- For International orders, customers will need to bear the courier costs for returning the products.
- We promise a full refund for the item/s subject to it being received in an unused condition with its barcodes, tags and packaging intact within 30 days of receipt of the order by you.
- When you return your order either fully or partially, the value of the returned merchandise will be credited to your account.
- Please pack the products to be returned properly and courier it to the following address mentioning your order number and enclosing your invoice copy:
Zodiac Clothing Company Ltd.,
9B, 2 nd Phase, Bommasandara Indl Area,
Hebbagodi Village, Anekal Taluk
Bengaluru 560 099. - Please ensure that the packet is well sealed before handing it over to the courier pick-up executive.
- Please use separate packets for items from separate orders.
- Once we receive the product at our warehouse and it has been checked, we will refund the money or initiate the replacement
- For Credit card/Debit card/Net Banking payments, it may take upto 2 business days for the refund amount to reflect in your account (depending upon your bank).
- Refunds in the case of international orders will be made after recovering/deducting applicable bank charges and other incidental charges that may be levied by the payment gateway/banks while initiating the refund and will be subject to prevailing currency rate fluctuation.
- Please email to our customer support at customercare@zodiacmtc.com in case of any queries or clarifications.
Return Or Replacement Will Be Void
THE RETURNED PRODUCTS SHALL NOT BE ELIGIBLE FOR REFUND OR REPLACEMENT IF:
- User(s)/Customer(s) accepts delivery of such product/s whose original packaging is damaged or tampered with in any manner.
- The return request exceeds 30 days from date of receipt of the order by the customer.
- The damage is due to misuse of the product.
- Any item/ product has been used.
- Products that have been tampered with or altered.
- Any damage/defect is caused by a third party like laundry or ironing service.
- Any product that is returned without all original packaging and accessories, including the box, tags and barcodes, manufacturer's packaging if any, and all other items originally included with the product/s delivered.
- Products returned are different from what was shipped.
- Orders which are 'made to order' or have been specially created on customer's request.