| There can be 3 types of returns: |
|
| Could be due to the following reasons |
| :: Refusal by the customer to pay customs duty (in regions where applicable). |
| :: Customer not available at shipping address. |
| :: Wrong shipping address. |
| In the above case, the following procedure will be followed : |
| :: The customer will be refunded the value of the product less 10% cancellation fee. |
| :: The shipping cost to the customer will NOT be refunded to the customer. |
| :: The customer will additionally be charged for “return shipping” back to Zodiac. |
| |
:: The customer will be refunded the value of the product less 10% cancellation fee.
|
| :: The customer will NOT be refunded the shipping charges. |
:: The above will only be done if:
: The customer returns the item/s within 15 days of reaching him
: The item is returned unopened in its original packing
: Zodiac has checked and inspected the returned item, and found no damage therein.
|
| :: However, the cost of couriering back to Zodiac will be borne by the customer. |
| |
:: The customer will be refunded the value of the product OR be allowed to exchange for another item.
|
| :: The customer will be refunded the shipping charges. |
| :: The customer will also be refunded the customs duty if he has paid any (He must enclose a copy of the invoice for customs duty, along with the damaged item being returned). |
| :: However the cost of couriering back to Zodiac will be borne by the customer. |
